Directorate Administrator

You'll provide high-quality, consistent administrative and organisational support across the Quality Environment & Assurance Directorate, with a particular focus on senior leader support, stakeholder coordination, and day-to-day operational smoothness. The role covers proactive diary and inbox management, forward planning, meeting logistics, action tracking, and support for directorate-wide events. A key part of the remit is information and correspondence management, including shared mailbox triage for regulatory and stakeholder communications, plus structured minute-taking and action logging for technical and regulatory forums. You'll also lead on purchasing and cost-control admin, and own the Directorate's Lighthouse site and document governance, ensuring content is accurate, controlled and compliant (including H&S and GDPR).

Key responsibilities

• Provide proactive diary, inbox and administrative support to SLT members; plan and coordinate PDRs, 1:1s, team meetings and associated actions.
• Arrange meeting logistics (rooms/tech/refreshments/guests), prepare agendas, capture minutes and maintain action logs.
• Triage and track incoming regulatory/stakeholder correspondence in shared mailboxes, coordinating responses and deadlines.
• Oversee purchasing processes (raising orders, Barclaycard payments, GRNs, vendor set-up) and administer CATs timesheets.
• Own and maintain the QE&A Lighthouse site, document libraries and templates; ensure version control, naming, and GDPR-compliant storage.
• Champion the "Safer Every Day" agenda: complete H&S inductions/audits, monitor Working Time compliance, and report near misses.
  Organisation & time management across complex diaries, inboxes and logistics.
• Clear written & verbal communication (incl. minute-taking, reports, stakeholder correspondence).
• Confidentiality & discretion handling sensitive information professionally.
• IT proficiency (Microsoft 365, SAP, shared systems and records).
• Procurement & finance admin (ordering, payments, financial record-keeping).
• Behaviours that promote H&S, pride in work, clear information delivery, relationship-building, curiosity and continuous learning.
• Proven diary management experience.
• GCSE Maths & English (or equivalent).
• Relevant technical knowledge to support the directorate's work.
• Organisation & time management, communication, confidentiality & discretion, IT proficiency, H&S awareness, procurement & finance admin, and document/data management (as marked essential).
• We invest in our people - as a valued employee, you'll be entitled to:
• Personal private health care
• Generous double match pension - contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
• 24-hour Virtual GP service for you and your household
• 25 days annual leave - rising with length of service and the ability to buy more
• Life assurance (up to 8 x salary)
• Personal accident cover (up to 5 x salary)
• Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay
• Bonus scheme
• Flexible benefits and working culture to support your wellbeing and lifestyle.

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