Customer Experience Support Advisor
Manchester
British Cycling exists to bring the joy of cycling to everyone.
British Cycling in Manchester is seeking a Customer Experience Support Advisor to provide friendly, accurate assistance to members, riders, volunteers, clubs and partners across multiple channels. You will handle queries about membership, events, volunteering opportunities, and products, helping customers access services and participate in cycling.
You will maintain records, capture feedback, and share insights to improve customer journeys, working with colleagues to ensure consistent, inclusive
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