Store Manager

Company Description

Mole Valley Farmers is the UK’s leading agricultural supply and rural retailing business, founded in 1960 and owned by a community of over 9,000 farmer shareholders. The organisation is driven by a shared purpose to support the future of UK agriculture, combining retail, engineering, buying, and advisory expertise to serve rural customers. With a team of over 1,600 colleagues, Mole Valley Farmers focuses on customer care and continuous professional development, encouraging people to challenge themselves and improve. The business places people above process, offering extensive learning opportunities and a range of health, wellbeing, and financial benefits. Colleagues join a supportive environment that values progression, inclusion, and employing the best talent to help shape the future of UK agriculture.

Role Description

This full‑time, on‑site Store Manager role is based in Basingstoke. The Store Manager will lead the day‑to‑day operations of the store, ensuring excellent customer service, effective merchandising, and a safe, welcoming environment. Responsibilities include managing and developing the store team, overseeing stock levels, handling cash and daily reporting, and implementing company policies and retail standards. The role also involves monitoring sales performance, driving commercial results, managing loss prevention measures, and ensuring compliance with health and safety requirements. The Store Manager will work closely with regional leaders to deliver store targets, support local farming and rural communities, and uphold Mole Valley Farmers’ values.

Qualifications

• Ability to deliver strong Customer Service and maintain high Customer Satisfaction levels.
• Effective Communication skills for engaging customers, leading teams, and collaborating with stakeholders.
• Experience in Store Management or similar retail leadership roles.
• Knowledge of Retail Loss Prevention practices to minimise shrinkage and protect store assets.
• Proven ability to meet sales targets, manage budgets, and interpret performance reports.
• Strong organisational, problem‑solving, and decision‑making skills.
• Comfortable working on‑site, including some weekends and peak trading periods.
• Relevant supervisory or management qualifications, or equivalent experience in retail, are beneficial.

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