Customer-Facing Service Advisor

Chippenham Source: WhatJobs

Up to £32,000 basic

Service Advisor role for a busy dealership, working within a fast-paced aftersales department and acting as a key point of contact between customers and the workshop. Great salary, benefits, bonus opportunities and ongoing manufacturer-led training available.

Must have the right to work in the UK and a full UK driving licence.

Location:Chippenham

Salary:Up to £32,000 basic + bonus OTE £40,000

Job type: Permanent / full-time role

Working Hours:Monday to Friday, 8am - 6pm, Saturday mornings on a rota

Job Reference: 31610

Service Advisor Benefits:

30 days annual leave including bank holidays, increasing with length of service
Additional day off to celebrate your birthday
Contributory pension scheme and life assurance
24/7 Employee Assistance Programme for confidential support
Employee discounts on vehicles, MOTs, parts and servicing
Manufacturer-accredited training and clear career progression opportunities
Ongoing support, coaching and development within a family-run business

Service Advisor Requirements:

Previous experience as a Service Advisor within a main dealership is preferred
Strong customer service skills with the ability to build rapport and manage customer expectations professionally
Excellent administration, communication and interpersonal skills
Good organisational skills and attention to detail when managing bookings, workshop schedules and customer updates
Knowledge of systems such as Kerridge, RTC or eDynamix would be advantageous

Service Advisor role:

Act as the main point of contact for customers during their service or repair visit.
Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support.
Liaise with workshop and other departments to provide accurate and competitive quotes for required work.
Check vehicles in and hand them back to customers, ensuring all details are correctly recorded and explained.
Identify and upsell additional work where appropriate, documenting all findings accurately.
Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction.

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