Insurance Customer Experience Advisor

Policy Expert in Motherwell is seeking a proactive customer services adviser to join our vibrant team. You will handle inbound calls, chats and emails on motor, home and pet policies, delivering helpful, friendly support while identifying opportunities to upsell suitable products.

You'll work to FCA standards, maintain accurate records, and support sales colleagues with product recommendations. We value empathy, clear communication and teamwork in a dynamic, inclusive environment.

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