Customer Service Associate

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Job Description:

CUSTOMER SERVICE ASSOCIATE – Pharmacy Polar Speed UPS, Site 1, Chartmoor Road, Leigton Buzzard, Bedfordshire, LU7 4WG Monday to Friday - 40 hours per week - split shifts each week, 8am to 5pm and 9am to 6pm

Job Purpose and Key Responsbilities:

• Deal directly with customers over the phone and via email.
• Updating and maintaining accurant patient records on the patient database
• Recognise and report adverse events in accordance with SOP and within specified timeline
• Responde promplty to customer queries, and raise complaints where appropriate
• Rotate around the treatment therapies to develop a full skill set in all functions of the pharmacy administration department
• Order processing and invoicing
• Communicate/Collaborate with all internal departments
• Additional tasks may be requested by the Seniors or Team Leaders, when appropriate to the skills and responsibilitues of a Customer Service Associate

Specialised Knowledge and Requirements

• Excellent telephone manner
• Excellent organisational skills, show initiative and be proactive
• Good working knowledge of IT packages, Word, Excel, Polar Track, Internet/Intranet, Masternaut
• Strong social and interpersonal skills when dealing with internal and external clients
• Must have a good eye for detail, be able to work well under pressure and be a quick learner
• Must be able to build effective working relationships with Senior Managers and their suport staff
• Team player mentality with the ability to work on own initiative and influence others
• Must appreciate the need for retaining confidentiality

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

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