Family Navigator - West Wiltshire

Salary: £27,672 per annum

Hours of work: Full time 37 Hours per week

Contract: Permanent

A bit about us:

Welcome to Spurgeons Wiltshire Family Hub, where families come first. We're dedicated to supporting families and young people from early years to young adulthood. Our comprehensive services include personalised one‑on‑one support, dynamic parenting advice and groups, assistance with accessing vital statutory and community services. We also have a digital family hub available 24/7. What sets us apart is our amazing team of dedicated professionals who are passionate about making a difference. We provide compassionate guidance, while connecting families with essential resources, and champion their well‑being. Together, we're building stronger, more resilient communities, one family at a time.

All about the role:

Join our team as a Family Navigator and make a real difference in your community. This varied and rewarding role will see you out and about each day, speaking to and connecting with families at our library drop‑in sessions across West Wiltshire. This includes the towns of Warminster, Westbury, Mere, Bradford-on-Avon and Trowbridge. We are looking for someone who is confident, approachable, and well‑informed about the local area, with a passion for creating inclusive spaces where people feel valued and supported. No two days are the same, and you may start your day off at a local library and finish it by talking to parents at the school gate. You’ll be building strong relationships with libraries, schools and other family hub colleagues using your growing knowledge of local services and activities to confidently navigate families to find the right support, ensuring they can access what’s available in their community.

As a Family Navigator, you will be a key part of the local community support network, helping families access the right services at the right time. You will work across Family Hub flagship buildings and community venues, acting as a visible, approachable presence for families and partner organisations.

Key responsibilities:

• Help families, children and young people navigate the range of services available across the Family Hub network.
• Build strong partnerships with schools, early years settings, health services, and community groups.
• Promote Family Hub services through community engagement and local events.
• Support co production activities with families and colleagues to shape local services.
• Map community resources
• Promote volunteering opportunities to help strengthen local community resilience

About you:

• NVQ Level 3 or 4 in a relevant field such as health, social care, family studies, youth work or community development.
• Experience working with families or communities in supportive or outreach-based roles.
• Strong communication skills with the ability to build trust and rapport.
• Ability to work collaboratively with a range of partners and services.
• Knowledge of safeguarding, child development, local services and the challenges families may face.
• Strong organisational, problem solving and advocacy skills.
• Empathy, cultural sensitivity and a non‑judgemental approach.
• Ability to travel regularly across the service area; occasional regional or national travel may be required.

If you want to find out more about working at Spurgeons please visit our website.

Closing details:

Closing date: 1st November 2026

Interview date: 30th November

Commencement date: TBC

This post is exempt from the Rehabilitation of Offenders Act 1974. Applicants must disclose all spent and unspent convictions, cautions, reprimands and warnings that are not ‘protected’ under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 & 2020). An enhanced DBS check will be required for the successful applicant.

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