Customer Support Agent

Customer Support Agent - Bournemouth - Up to £33,000 per annum

As a Customer Support Agent, you’ll be the trusted voice clients turn to when they need clear, reliable answers. Every query gets your full attention, and every solution helps build a lasting relationship.

Benefits

• Structured training on specialist software, so you can grow real expertise
• A friendly, supportive team where people genuinely help each other
• Clear expectations and consistent processes
• Ongoing development and opportunities to progress
• The chance to shape service improvements and share your ideas

Responsibilities

• Managing inbound telephone and email queries, prioritising each one carefully
• Recording and tracking all queries accurately in the ticketing system
• Keeping customers updated on progress until every query is resolved
• Diagnosing and resolving technical and non-technical issues
• Working closely with colleagues and implementation consultants to find the right solution
• Contributing to help guides and the knowledge base for end users

Experience

• Experience in a customer support environment
• Experience supporting finance software
• Excellent verbal and written communication skills
• An organised, methodical and conscientious approach
• Strong interpersonal skills and a team-focused attitude
• Confident use of MS Office, including Excel

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.

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