Teleperformance in Birmingham is seeking a Team Leader to manage a UK banking client’s Customer Service Agents. You will coach, develop and mentor the team, drive performance against qualitative and quantitative targets, and ensure compliance with client rules.
The role is hybrid in Birmingham, with 40 hours per week. You will build a focused, engaging culture to maximise potential, manage absence and 1:1s, and contribute to improving customer satisfaction and NPS.
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Birmingham
Teleperformance SE in the United Kingdom is seeking an experienced team leader to coach and mentor a Customer Service Agents unit for a UK banking…
Birmingham
The successful candidate will be naturally results orientated with exceptional problem-solving skills.
West Midlands
The successful candidate will be naturally results orientated with exceptional problem-solving skills.
Birmingham
You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents for a UK banking client, enabling them to…
Birmingham (Aston)
You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents for a UK banking client, enabling them to…
Birmingham
You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents for a UK banking client, enabling them to…
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