BT Group in Manchester is hiring a Customer Success Agent to take ownership of business customer journeys across Broadband, BTnet and Digital Voice. You will support customers from order through activation and Early Life, handle inbound queries, resolve issues and ensure first bills are validated.
The role demands clear, empathetic communication, end-to-end ownership of cases (including escalations), accurate record-keeping across multiple systems, and a proactive approach to finding value-added
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