Pass Team Admin Officer

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports. The Corporate Services Group works closely with the Home Office's policy and operational commands to enable us together to deliver the department's priorities. The group is comprised of different teams and professional functions, including Commercial, Communications, Finance, People, Portfolio and Project Delivery, Private Office, Security, Estates and Information. The Pass Team is looking for a motivated and customer-focused Administrative Officer (AO) to support the delivery of secure pass and access control services at 2 Marsham Street (2MS). Working as part of a busy operational team, you will be responsible for issuing Home Office passes, processing access requests, and providing a professional front-line service to staff, contractors and visitors. This is an excellent opportunity for someone who enjoys working with people, providing excellent customer service, and ensuring processes are completed accurately and securely.

Duties

• Processing pass applications, renewals, replacements and returns in line with Home Office security policies and procedures.
• Providing a professional face-to-face service at the pass office counter, assisting staff, contractors and visitors with pass-related enquiries.
• Managing and responding to enquiries received through shared mailboxes, ensuring requests are completed accurately and within agreed timescales.
• Carrying out identity and document checks to support the pass issuance process and maintain accurate records.
• Supporting the management of access control permissions, ensuring requests are appropriately authorised and processed.
• Handling sensitive personal and security-related information confidentially and in accordance with data protection requirements.
• Assisting with routine administrative tasks, reporting requirements and the maintenance of operational records.
• Working collaboratively with colleagues, Local Security Officers, Facilities Management and other stakeholders to support the delivery of a secure and efficient service.

Working pattern

Due to the business requirements of this role, it is only available on a full-time basis.

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