Band 3 Admin and Clerical officer

The Band 3 Reception Staff member provides a professional, welcoming, and efficient front-line reception and administrative service within the department. Acting as the first point of contact for patients, visitors, clinicians, and healthcare professionals, the post holder is responsible for ensuring a positive patient experience while supporting the smooth running of clinics and diagnostic services.

Key responsibilities include greeting and assisting patients, providing directions to clinic areas, undertaking appointment reminder and preparation calls, arranging patient transport, responding to enquiries, and maintaining accurate patient records. The post holder will support patient pathways by identifying rebooking requirements and liaising with Pathway Navigators and clinical teams to ensure continuity of care. They will also be responsible for distributing X-ray reports to GPs and authorised healthcare professionals in accordance with Trust policies, information governance standards, and confidentiality requirements.

Provide a friendly and professional reception service, welcoming and assisting patients on arrival.

Attend/check in patients on the system upon arrival for their appointments.

Register patients accurately and maintain up-to-date patient records.

Make pre-appointment reminder calls and provide patients with relevant
appointment information.

Send appointment reminder text messages to help reduce DNAs.

Answer telephone enquiries and respond to patient queries promptly and
courteously.

Send X-ray reports to GP surgeries, ensuring accuracy, confidentiality, and timely communication.

Liaise with, Admin team, clinicians, and other departments to support patient care.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

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