Specialist Vetting & Onboarding Coordinator
Location: Kirkby, Liverpool
Salary: £27,500 - £28,000
We're looking for a Specialist Vetting & Onboarding Coordinator to support the Team Manager in leading a busy and high-performing team. This is an excellent opportunity for someone with strong screening and vetting expertise who enjoys coaching colleagues, leading process improvements, and ensuring outstanding service delivery.
About The Role
As a Specialist Vetting & Onboarding Coordinator, you'll play a vital role in coordinating team resources, supporting operational delivery, and maintaining high standards across all screening and vetting activities. Acting as a subject matter expert, you will provide training, guidance, and technical support to team members while helping drive continuous improvement and change initiatives.
What You’ll Be Doing
- Coordinate team workload, resources, rotas, and workflow queues to ensure service delivery targets are met.
- Support with processing team administrative tasks, such as Right to Work Checks, Visa Expiry, Occupational Health and Audit management
- Provide coaching, training, and ongoing support to Vetting & Onboarding Administrators.
- Develop and maintain process documentation, training materials, guides, templates, and team resources.
- Monitor quality standards and provide performance feedback to support colleague development.
- Handle escalated queries, investigations, and complaints, ensuring timely resolution.
- Support and lead change projects and continuous improvement initiatives.
- Undertake second-check approvals and quality assurance activities.
- Assist with onboarding activity relating to TUPE transfers and acquisitions, including Right to Work and employment screening checks.
- Maintain expert knowledge of vetting legislation, policies, systems, and best practice.
Skills & Experience
- Desirable knowledge of screening and vetting processes, including criminal record checks, references, BPSS, UK Security Vetting, and BS7858.
- Strong understanding of UK Right to Work legislation and acceptable documentation requirements.
- Experience using Multiple HR and vetting systems, particularly those used with our process, such as SAP, ServiceNow, UK Security Vetting, Access Screening System, OpenText, Occupational Health systems, Spinifex, RTW App, and MyHR Online.
- Excellent communication and stakeholder management skills.
- Proven ability to coach, train, and support colleagues to achieve high performance.
- Strong organisational skills with the ability to prioritise workloads and coordinate resources effectively.
- A proactive approach to problem-solving, continuous improvement, and change management.
Why Join Us?
This is a fantastic opportunity where you'll make a real impact on continuous improvement initiatives, service delivery, and employee experience. You'll work closely with the wider team and help shape the future of vetting and onboarding services.
Benefits
- Pension 6% employer matched
- Annual leave 25 days + bank holidays
- Life assurance 2x base salary if in pension, (1x if not)
- Flexible working to support work-life balance
Other Notable Benefits
- Employee Assistance Programme
- 30% Serco Leisure Centre Discount
- Option to buy additional leave
- Charitable payroll giving
- A wide range of discounts
A Little Bit About Us
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our Inclusive Recruitment Commitment
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
- Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
- Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
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