Customer Service Administrator

As Customer Service Administrator you will be joining a highly successful logistics business located in Banbury. Based onsite the role is full time and permanent. With a salary of up to circa £27800 (£1000 annual bonus) you'll be working as part of a supportive and friendly team. The role is telephone and email-based handling enquiries, booking in deliveries, managing key accounts providing first class customer service.

Key Accountabilities for the Customer Service Administrator:

• Booking in deliveries, working with the transport team
• Answering queries for customers and key accounts, solving any issues
• Taking calls from customers and field based team
• Responding to emails
• Tracking all deliveries ensuring all paperwork and saved
• Processing all orders accurately
• Managing portfolio of accounts
• Other general administration

Key Skills Required for the Customer Service Administrator:

• Confident customer service skills
• Experience of working in a fast paced environment
• Methodical approach used to managing a busy workload
• Administration experience within an office environment
• Solid IT skills including MS Office
• Excellent communications skills
• Organised approach to work, able to work on multiple tasks at the same time
• High levels of accuracy and attention to detail
• Adaptable in a changing environment

What's in it for you?

• Salary of up to circa £27800
• Annual bonus of up to £1000
• 00 am to 5.00 pm Mon - Fri
• Large, modern open plan office
• Supportive team
• Full training
• Development and progression opportunities, the company is growing.

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