Spa Therapist

GLL is looking for aSpa Therapistto work atOlympia Leisure Centre and Spa (Fixed term 12 months). If you have the skills and ambition to join us as a Spa Therapist,there'snever been a more exciting time to join us. This is more than just a Spa Therapist job,it'sa career.

As aSpa Therapist, you will thrive as part of a team, communicating with colleagues and other departments with confidence and sensitivity. Bringing with you an aptitude for organisation to manage bookings andmaintainthe presentation, organisation, and cleanliness of our spa space. We are looking for a (minimum level 3 or equivalent) qualifiedSpa Therapistto join our team to provide professional and engaging wellness therapies, massage, and beauty treatments to our clients. You will offer a full range of treatments to fulfil different client needs andobjectives. All applicants must have excellent customer service and organisational skills, anda high levelof professional practice.

Whatyou’lldo:

• Maintain a good and positive image of the Spa to members of the publicgenerally byproviding a welcoming, helpful, and professional service.
• Comply withthe commitments outlined in the ‘Customer Charter’,ensuring that standards aremaintainedas stipulated. Ensuring customer compliance with spa rules and procedures.
• Ensure the safety and control of customers and the publicgenerally withinthe Spa and that all relevant regulations applicable to the Spa’s operation are enforced andcomplied with.
• Assist Spa Patrons with use of the facilities and activities and to encourage maximum use of the Spa London Experience and treatments.
• Book all enquiries to tours on theirinitialenquiry to the Spa when requiredcomplying withthe Spa London Brand and Standard Operating Procedure.
• Market and promote the Spa.
• Responsible for achieving own Spa sales targets.
• Actively up-sell services during customer interaction.
• Encourage bookings of the Spa’s experience and treatments to enquirers in person and on the telephone; communicating new ventures and recommendingappropriate servicesto potential customers.

As a leader within the leisureindustrywe can also offer scope to progress your career, and job variety like nowhere else.

What you need:

• Ability to effectively promote, market, and ‘sell’ the service and Spa.
• Ability to deal with customers and their queries and concerns with tact and sensitivity.
• Ability to deliver a high-quality service with minimal supervision.
• NVQ Level 3 or equivalent.
• Good understanding of the characteristics and qualities that customers want from Spa/health and fitness centres.
• Knowledge of electronic booking systems.
• Evidence of achieving results and making a difference to customers.
• Experience of Spa or Beauty treatment applications.
• 3 years industry experience in Spa and Beauty

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

Full time fixed term 12 month position available. Hours of work will be negotiated with you in line with the needs of the service, flexible working may be possible, working from home is not possible in this role. We are an accredited Living Wage employer with industry leading rates of pay We can offer a career, not just a job with extensive Learning & development support available. A uniform will be supplied and must be worn GLL is Values Driven, not Profit Driven. We work hard tobenefitthe communities weoperatein. As a staff owned organisation you will be given the opportunity to join the Society and have a stake in your business

AdditionallyGLL offers employees a range of employment benefits:

• Access to a pension scheme.
• Health Assurance and access to Counselling services
• Access to the tax efficient Ride to Work bicycle purchase scheme.
• Free annual eye tests
• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

GLL Society benefits (if you choose to join the Society after your probation period) include:

• The right to stand for the Society board and to vote for board members torepresentyou
• Access to team building and fun events such as Treks, Concerts outings etc
• Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

Sowhether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children,you’llbe able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in PeopleGoldAward employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive employer. Weseekand welcome diversity in our teams.

All pay rates are subject to skills, experience,qualificationsand location.

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