Crisis Recovery Worker

Crisis Recovery Worker

Location: Willow House

Time type: Full time

Posted on: Posted Today

Job requisition id: JR

Location: Base location is Willow House - 120 Chapel Lane, Coppull, PR7 4PN, however you will be expected to travel and work from other sites.

Working Hours: 37 hours Contract Type: Permanent Salary: £25,877.80 - £30,868.31 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we have created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the service:

Willow house is a mental health crisis recovery house. We offer support for those in crisis from a range of 3-7 days. We are a seven bedroom facility, with 24 hour staffing. Day staff work in a shift pattern of earlies, days and lates. Waking night staff cover a ten hour period.

The people we support are central to everything we do. Each person who uses our services is a unique individual and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.

About the role:

Assist people using our services to:

• Manage and improve their own physical and mental well-being
• Support the development of independent living skills, including budgeting, community engagement and access to services.
• Encourage choice, control and active participation in decision-making.

Ensure the safe running of the service:

• Assess the wellbeing and welfare of people we support on an ongoing basis
• Maintain professional boundaries and act in line with the Code of Conduct
• Keep our service compliant with legal regulations
• Maintain accurate, timely and confidential records in line with GDPR and organisational policies

Keywork:

• Oversee your own caseload of key clients
• Work with individuals to develop agreed, meaningful and achievable person-centered plans with positive outcomes that meet the individual’s aspirations
• Promote physical, mental and emotional wellbeing
• Ensure positive risk assessments are created and implemented in line with our policies and procedures
• Signpost people we support, to other services for additional support

Manage your own workload:

• Plan and carry out your core areas of responsibility
• Complete accurate and timely computerized records via our database
• Liaise with external agencies - such as community mental health teams, multi- disciplinary teams and carers - building relationships and projecting a positive image of the service
• Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues
• Keep up to date with organisational developments
• Contribute positively to team working, handovers and service delivery

To Succeed in This Role, You'll Need:

• Ability to communicate effectively at all levels
• Ability to respond compassionately to sensitive and complex issues
• Able to motivate, support and advocate for people using services
• Able to work effectively unsupervised and as part of a team
• Able to keep good and accurate records
• Ability to plan and prioritise workload
• Good interpersonal and listening skills
• Able to keep good and accurate records
• Ability to plan and prioritise workload
• Able to demonstrate a commitment to self-development & training
• Able to demonstrate personal &

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