London office-based or home-based within the UK
External Affairs
Permanent
Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. We're working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.
Our incredible community of supporters, volunteers, and fundraisers are at the heart of everything we do. That’s where you come in!
To deliver a high-quality, confidential information and support service to people affected by cystic fibrosis through the Cystic Fibrosis Trust's Helpline and online support channels.
The role involves responding to a wide range of enquiries, providing information and signposting, supporting individuals to access appropriate services, and helping to ensure people affected by cystic fibrosis can make informed decisions and access the support they need.
To succeed in this role, you will need:
We offer a range of benefits including flexible working, 30 days annual leave plus recognised bank holidays (pro-rata for part time staff), contributory pension scheme, Healthcare cash plan covering dental, optical, 24/7 GP service, Employee assistance programme and opportunities for learning and development.
If you have a passion for our vision and the skills to inspire our community, we would love to hear from you.
Closing date for completed applications is 11:59pm on Sunday 1st November 2026.
First interviews will be held week commencing Week commencing 10th and 11th November 2026.
We reserve the right to bring forward the closing date or extend if necessary. Therefore, if you are interested in this role, please submit your application as early as possible.
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with diverse backgrounds, experiences, and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ+ and people with disabilities.
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
£18,231 (FTE £30,385) plus London Weighting £1,800 (FTE £3,000) or plus Home Allowance £450 per year
Hours
21 hours per week, Monday to Wednesday, 9am to 5pm
Competitive
Job attachments
_Helpline_Officer_Job_Description_and_Person_Specification.pdf
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