Patient Pathway Coordinator

The post holder will provide a comprehensive administrative service for ENT services across Leicester Royal Infirmary (LRI) and EMPCC, ensuring clinician diaries and clinics are effectively managed and Trust quality standards are consistently met. The role involves providing advice, support, and guidance to patients, carers, relatives, company representatives, and other service users, ensuring a high standard of customer care. The post holder will support the delivery of safe and efficient patient pathways in line with local and national guidelines, including Referral to Treatment (RTT 18-week requirements) and cancer pathway targets. The role requires proactive management of clinic capacity and slot availability to maximise service efficiency in line with agreed templates, ensuring the timely management of annual leave and its impact on clinic utilisation. Prioritising workload in a fast paced moving service, working to deadline and using the trust PTL to book long waiters within the time required. The post holder will use relevant CMG and Trust IT systems to accurately manage patient data and oversee patient pathways, supporting effective service delivery across the ENT service.

• Receive and process referrals via NerveCentre, managing new referrals and follow-up appointments in accordance with service requirements.
• Prepare and validate patient clinic lists in advance, ensuring all relevant documentation--including imaging, clinical notes, and correspondence--is requested and available for appointments.
• Maximise the effective utilisation of available clinic slots in line with agreed templates and service capacity.
• Ensure all referrals are managed in compliance with local and national standards, including RTT 18-week requirements and cancer pathway targets.
• Process overseas visitor referrals, including verifying identification documentation and referring cases to the Overseas Patient Manager as required.
• Accurately check, extract, record, and update patient information across relevant patient administration systems.
• Validate and maintain appointment details on the NC system in line with defined scheduling rules and Trust procedures and policies.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years ).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact,
• research and education excellence

Our values

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

About the University Hospitals of Leicester NHS Trust:

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