Service Manager

About The Role

Are you an experienced service leader who wants to help young people stay safe, supported and connected to their families? Right There is recruiting a values-led Service Manager to lead our new Highland-wide Intensive Family Support Service, supporting young people aged 12–18 who are at risk of criminal exploitation or of being accommodated away from home.

You will lead a team delivering flexible, intensive support over 12 weeks, building on each family’s strengths and helping them access the right support at the right time. Working closely with Social Work, Police, Education, Health and voluntary-sector partners, you will oversee high-quality, wraparound support designed to reduce the need for statutory intervention and help keep families together.

Right There has spent 200 years standing alongside people in Scotland. Last year, we supported almost 4,000 people to stay in their homes and stay connected to the people they love. We provide tailored support for people living with the effects of homelessness, poverty, addiction or family breakdown, meeting people where they are with no judgement and walking alongside them at the right time.

Your role

• Lead, support and develop staff and volunteers, including regular supervision, coaching, team meetings and performance management.
• Ensure children and families receive high-quality, flexible support shaped around their individual needs, strengths and aspirations.
• Embed GIRFEC, child protection, safeguarding and Psychologically Informed Environment principles across service delivery.
• Build effective relationships with young people, families, funders, referrers and partner agencies.
• Manage complex situations, complaints and conduct matters with sound judgement, clear professional boundaries and integrity.
• Oversee service planning, quality assurance, budgets, funding requirements, KPIs and reports.
• Lead continuous improvement, including the service Annual Review and Improvement Plan.
• Contribute to organisational development and provide cover for the on‑call rota when required.

You may already be managing a children and families, youth support, social care, community or third sector service, or you may be ready for a wider leadership role where your judgement, organisation and values‑led practice can make a real difference. We are interested in the experience you bring, how you work with people and your commitment to learning.

• You hold SVQ 4 in Social Services and Health Care, SVQ 4 in Social Services Children and Young People and SVQ 4 in Management, or an equivalent qualification at SCQF level.
• You have experience of managing, coaching, supervising or developing people.
• You understand current legislation, policy and practice relating to children, young people, wellbeing and safeguarding, including GIRFEC and the Children and Young People Scotland Act 2014.
• You have knowledge of child protection and safeguarding protocols, including responding to concerns in practice.
• You understand some of the key issues facing children, young people and families in Scotland today.
• You can plan, prioritise and make thoughtful decisions, including when situations are complex or urgent.
• You communicate clearly and respectfully, in writing and in person.
• You can build positive working relationships with colleagues, partners, funders, referrers and the people we support.

Our offer

• Full-time, permanent
• 35 hours per week, worked Monday to Friday between 9.00am and 5.00pm, with a one-hour unpaid break.
• Salary up to £38,896 per annum.
• Core place of work: 34 Station Square, Inverness, IV1 1LE, with travel across Highland as required.
• Annual leave of 210 hours, equivalent to 6 weeks, rising to 280 hours, equivalent to 8 weeks, after year one. This includes public holidays.
• People’s Pension, subject to eligibility.
• Flexible working around programme needs.
• Access to wellbeing support, learning and development, funded qualifications where appropriate, Cycle to Work, Health Shield, Blue Light Card and other employee benefits.

If this sounds like the kind of role where your leadership, values and commitment to children, young people and families could make a real difference, we would love to hear from you. Please tell us about your experience, what matters to you about this work and how you would help create a service where young people, families and colleagues feel respected, supported and able to thrive.

Applications will be considered as they are received, so we encourage you to apply early as the advert may close before the advertised closing date.

About Us

We are a charity that recently celebrated 200 years of standing alongside people in Scotland. Last year we supported almost 4,000 people to stay in their homes and stay connected to the people they love.

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