Patient Meals Facilities Coordinator

Job description

Healthy outcomes start with positive patient experiences.

• £15.13 per hour + Sodexo Benefits
• 37.5 hours per week
• Shift Pattern & Shift Times: various shift patterns available
• Uniform provided / enhanced overtime rates
• Location: Colchester Hospital

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: CO4 5JL

Please take the time to read the attached job description

Job Introduction

You care for our patients. We care for your career.

As a Patient Meals Facilities Coordinator at Sodexo, based at Colchester Hospital, you'll take the lead in delivering high-quality services in a dynamic healthcare environment. You'll be an inspiring leader, capable of motivating your team in a fast-paced setting while maintaining a sharp eye for detail. With strong communication and organisational skills, you'll help us put people at the heart of everything we do - delivering outstanding service to patients, staff, and visitors alike. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way.

What you'll do:

• Lead and support the on-site team to deliver high-quality services that meet client, patient and customer expectations.
• Build strong relationships with the hospital, client and internal teams, acting as a trusted and visible point of contact.
• Monitor service standards, customer feedback and KPIs, taking action to continually improve the experience for patients, visitors and colleagues.
• Take ownership of budgets, costs and financial performance, identifying opportunities to improve efficiency and grow services.
• Champion health, safety, food hygiene and company standards, ensuring the team works safely and consistently in a healthcare environment.
• Coach, develop and motivate colleagues through effective communication, training and day-to-day leadership, creating a positive and inclusive team culture.
• Be proactive and hands-on, supporting events, service improvements and operational challenges while ensuring the site runs smoothly every day.

What you bring:

• Proven experience of leading, supporting and developing a team, ideally in a fast-paced service, hospitality, facilities or healthcare environment.
• Strong communication and relationship-building skills, with the confidence to work with colleagues, clients and customers at all levels.
• A proactive, positive and solutions-focused approach, with the ability to make decisions and respond calmly to changing priorities.
• Good understanding of budgets, costs, KPIs and performance, with the ability to balance commercial goals with excellent service.
• A genuine commitment to customer and patient experience, with a passion for delivering consistently high standards.
• Strong organisational skills, with the ability to multi-task, prioritise and manage competing demands in a busy environment.
• Good IT, numeracy and literacy skills, with confidence using Microsoft Word and Excel; Food Hygiene Level 2 and IOSH qualifications are desirable.

What we offer:

Working at Sodexo isn't just a job - it's a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Sodexo Disability, Ability network, So Together, Generations and Origins.

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