FF&E Account Manager

London Source: WhatJobs

See advert for pay

Kirkdale Studios, is an exciting startup focusing on collaborative furniture design.

Kirkdale Studios has a long networking relationship with designers, architects, hospitality companies and works with approx. 380 EU and UK factories. Our business is B2B sales between our designers and our factories.

Our products range from standard factory items to made-to-order bespoke products. With every design brief, it's our passion to help our clients find the products that best suit their brief and it is in this process that our creative approach provides the value in our service.

Our culture reflects our passion for furniture design and interior spaces. Each member of the Kirkdale team has a background in design which allows us to specialise in design & build and furniture collaborations. With plans to put more emphasis on the design function of our business in the coming months, therefore to develop on our strengths we depend on our future team members to share our culture and passion.

The Right Candidate

We are looking for an enthusiastic and hard-working individual with a minimum of 2-3 years experience in hospitality FF&E sales and a passion for interior furniture design.

willing to take ownership and responsibility of creating sales using their existing accounts, with the urge to hunt and sell to new accounts. Demonstrating

entrepreneurship and leadership in the role from day one.

This is an ideal opportunity for any individual who would like to take control of their own ability, be more creative in what they do and to work within a small like minded team that work together to reach the same goal.

Job Title

FF&E Account Manager

Duties

Converting opportunities

Assisting directors with account managing and quotations
Introduce Kirkdale Studios to new accounts, this maybe through a face to face presentation or via any source of technology
On receipt of an opportunity or new lead,, make immediate contact to acknowledge opportunity, understand requirements and discuss our actions and timescale; maybe attend a meeting
Offer guidance and support when requested
Ensure a proactive ‘next action’ is scheduled on every open opportunity via using google calendar or any other method
Call customer three days after return has been sent
Call customer in week of expected sale close date
Ensure canned template ‘thank you’ is sent for every order, with order acknowledgement

Monitor Customer Care Cases

Understand and agree actions on your accounts with the operations director then client
Liaise with customers as necessary

Nurture contacts at key accounts

Quarterly conversations with all client sales made at key accounts, to encourage: new sales opportunities; meetings; website registrations; introductions to other contacts at the account

Meetings with potential new accounts

Attend meetings arranged by the Business Development Manager (not ISM)
Call the day before delivery (making use of daily deliveries report email)
Attend site on day of delivery (large/important orders only, if benefit to do so)

Balance chasing

Where necessary, ensure customers are aware of balance payment requirements before delivery and remind them 14 and 7 days before the delivery date.
Liaise with operations or accounts (who check unpaid balances three days before delivery) if there is a last minute problem.

Other

Build, develop and nurture relationships with hospitality specifiers and end users
Overall responsibility for customer relationships
Keep abreast of product range and new products
Occasional networking events, maybe 2/3 year, lunch/evening

Weekly meeting

Review of Sales and opportunities with directors

Qualifications and Skills Required:

2 years experience in Hospitality FF&E Sales
Evidence of CPD delivery and sound understanding of manufacturing techniques is preferred
Experience working on large hospitality projects
A significant network following within hospitality.
Proven experience in generating interest in products & brands and turning this interest into long-term business relationships with the target-group.
Confidence in chairing and leading meetings and presenting Kirkdale to large groups of people
Passionate about design and interiors
Excellent analytical skills and a good assessment of business opportunities
Strong reporting capability and organisation skills
A sound knowledge and understanding within hospitality FF&E and specification (Desirable).
A strong track record of specification to sales conversion in hospitality (Desirable)