Account Manager

Junior Account Manager | High-growth SaaS | London (Hybrid) | £35-45K + bonus

Overview

Our client is a fast-growing B2B SaaS data platform company. They are looking for people to come onboard with the enthusiasm for the nitty-gritty and the drive for customer interaction. We are also looking for people with the quiet consideration for how to make things more efficient in the longer term so that we can replicate and expand our support and customer account management teams.

The Business

The Client have kept their business deliberately small and nimble, wanting to keep a team of great people who work together to build a product they’re proud of. They take pride in responding quickly to customer requirements.

The role

First and foremost, this is a consultative product support role.

Most of our customer needs are about new projects or objectives they have. It’s about understanding not just what they think they need but why they need it and offering a range of solutions that might be more effective. This is a proactive, hands-on commercial position where you’ll be judged on output and intent rather than box ticking.

Although this isn’t a sales role, it is also about customer success and getting them to better adopt the product, better employ features and help their clients make better use of the service.

Successful candidates will be:

• Someone with a natural affinity for technology and software
• Analytical in understanding the importance of data to drive decisions and reporting
• Strategic in achieving a defined result or objective (which may take time to prove or demonstrate)
• A confident communicator – both in-person and in-writing
• Actively seeks and welcomes feedback, not scared of making mistakes
• Naturally proactive and self-managing; good at working to deadlines
• Willing to get involved in the menial detail to make sure a project is perfectly delivered

The role specifically will involve:

• Requirement gathering, onboarding and setup of new clients
• Conducting product demonstrations and supporting the sales team
• Supporting users at both a senior/strategic level and on the ground staff on a day-to-day level
• An element of technical writing to contribute to documentation and how-to guides and videos
• Some (UK) travel to visit clients and represent the company at events. Someone successful in this role will likely do presenting and public speaking.
• Feeding back customer and product requirements to our product and development team

Qualifications & Experience

• Demonstrated track record as an Account Manager, Relationship Manager, or Commercial Customer Success Manager within B2B SaaS or data platform businesses.
• Direct experience managing complex, high-value enterprise customer relationships (financial services, insurance, professional services, or corporate data environments).
• Practical experience working with CRM systems (e.g., Salesforce, HubSpot) and structured account growth frameworks.

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