Account Manager

Job alerts Register your details The Bunker, 25 Innovation Boulevard, Liverpool, Merseyside, L7 9PW United Kingdom

To manage client relationships and act as a key liaison between MSite and its clients, ensuring excellent customer service and client satisfaction This role will also be responsible for developing account plans and identifying opportunities to cross sell / upsell MSite products.

Responsibilities

• Develop trusted relationships with targeted key customers at operational and local/project levels to promote retention and loyalty to drive adoption and growth to ensure renewal of frameworks
• Monitoring company performance against service level agreements and flagging potential issues
• Achieving client relationship targets and KPI’s
• Escalating and resolving areas of concern as raised by clients
• Working with Support team to ensure planned maintenance is in schedule
• Conducting business reviews (either face to face or via Webex / Telephone) to ensure clients are satisfied with their products and services
• Attending meetings with clients as and when required to build relationships with existing accounts
• Identifying client training needs and preparing training material
• Liaising with other departments within the company to service clients (i.e. support, operations, product team) Monitoring support tickets and Internal dashboard to prevent any SLA breaches
• Responsible for arranging governance meeting with key accounts and providing KPI reporting
• Excellent customer service and communication (written and verbal) skills.
• Ability to understand customer needs and develop deliverable product and commercial solutions to satisfy their requirements.
• Demonstrate bold determination to identify and close sales opportunities.
• Able to make decisions to encourage product adoption and retention
• Ability to develop and influence relationships at multiple levels within the customer organization, including at a senior level.
• Ability to work independently to achieve ambitious business targets.
• Must be willing to travel nationally with out of hours working occasionally required, plus potential for international travel.

Experience

• 3 years Business to Business Account Management experience. Construction or Biometric experience would be an added advantage, though not essential.
• Proven sales skills in growing key accounts
• Strong commercial awareness and demonstrable commercial success, exceeding sales targets throughout career.
• Preparation of Formal Tender responses / RFP / RFI’s.

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