Classroom Trainer

Salary £41,272.45 per annum Help Shape the Future of Our People At Stagecoach London, we believe great customer experiences start with great people. Every day, our colleagues connect communities, support customers, and make a positive difference in the lives of thousands of people. We know that investing in our people is the key to delivering safe, professional, and exceptional service. We are looking for an enthusiastic and inspiring Classroom Trainers to join our Learning & Development Team. This is more than a training role. It is an opportunity to develop the knowledge, skills and behaviours that help our colleagues thrive, raise standards across our operation and support the future success of our business. As a Classroom Trainer, you will play a vital role in shaping the experience and development of both new and existing colleagues. Through engaging learning, coaching, and support, you will help people build confidence, achieve their potential, and deliver outstanding service to our customers.

THE OPPORTUNITY

Working across our East and South East London operations, you will deliver high-quality classroom-based learning programmes that promote professionalism, safety, customer care and operational excellence. You will be a positive role model, creating an engaging learning environment where colleagues feel supported, challenged, and motivated to succeed. Your work will directly contribute to safer operations, stronger performance, and a more confident and capable workforce. Due to the operational nature of our business, flexibility regarding working location and hours is essential.

WHAT YOU WILL BE DOING

• Deliver engaging classroom-based learning programmes that inspire confidence and drive performance.
• Facilitate CPC and other business-critical training programmes.
• Deliver welcoming and informative inductions.
• Coach and prepare colleagues for PCV theory, hazard perception, and case study assessments.
• Deliver learning modules that promote safe driving, customer care, and professional excellence.
• Support colleagues through coaching, feedback, and ongoing development.
• Promote a culture of accountability, professionalism, and continuous improvement.
• Deliver training on operational systems, ticketing equipment and future technologies as required.
• Ensure training materials and subject knowledge remain current and relevant.
• Act as an ambassador for Stagecoach values and behaviours.

WHO WILL THRIVE IN THIS ROLE?

• Passionate about developing people and helping others achieve their potential.
• Believe learning is most effective when people feel valued, supported, and challenged.
• Can engage and motivate colleagues from a wide variety of backgrounds.
• Demonstrates professionalism, integrity, and high personal standards.
• Understands the importance of customer care and exceptional service.

ESSENTIAL SKILLS & EXPERIENCE

• Experience delivering training, coaching, or learning programmes.
• Excellent communication, facilitation, and presentation skills.
• Strong organisational ability and attention to detail.
• Commitment to safety, compliance, and professional standards.
• A teaching or training qualification at Level 3 or above is desirable but not essential.

WHY JOIN US?

• Salary of £41,272.45 per annum.
• Company pension scheme.
• Free non-contractual travel benefits for you and a household member on TfL Services.
• Career development and progression opportunities.
• Employee assistance and wellbeing support programmes.
• Access to retail, leisure, and financial benefits.
• A supportive and inclusive working environment.

OUR PURPOSE

We do not just train people to do a job. We develop professionals who put customers first, do the right thing, take pride in their work, and contribute positively to their communities. If you are passionate about developing people, raising standards and helping colleagues become the very best they can be, we would love to hear from you.

Location: Stagecoach London Head Office Stephenson Street, Canning Town London E16 4SA

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Welcome to Stagecoach, the UK’s #1 bus company. Every day we help millions of passengers get to the people and places that matter to them, connecting the communities we are proud to serve. Founded in 1980, Stagecoach has established itself as the UK’s largest transport operator, with services connecting more than 100 major towns and cities in England, Scotland, and Wales. We work with our partners to deliver a greener, smarter, safer, healthier, and fairer country. Providing extensive expertise in commercial and contracted markets, we assist national and regional government to deliver on ambitious plans for their citizens, communities, and local economy. Our team of 26,000 employees are proud to serve our customers and be an integral part of their local communities.

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