User Researcher

About the role

We want everyone affected by breast cancer to get the right support, at the right time, in the right way. More and more of that happens digitally, and we know we’re not reaching everyone we could. The people we’re designing for are often exhausted, frightened and short of time, and we can’t guess our way to what they need.

What you’d be working on

You’ll work in multidisciplinary squads, mainly on our support services and fundraising. For the first year or so, most of your time goes on the Universal Offer, a new strategic goal in our services team: who comes to us, who doesn’t and why, and what people need at moments like diagnosis and the end of hospital treatment. That includes properly testing a conversational AI front door and checking that the way we ask supporters to give is free of pressure.

What you’ll do

• Own research and insight for digital: the methods, how research is planned and recruited for, and where the evidence lives once we have it
• Run depth interviews, contextual and diary studies, usability testing, and unmoderated work such as card sorting, tree testing and surveys
• Reuse existing insight and analytics before running anything new, define measurable outcomes up front, and synthesise so the reasoning is visible
• Set up research operations, from consent and data handling to tooling and recruitment, and build a bank of insight colleagues can use themselves
• Reach people usually absent from research, including people with access needs or low digital confidence
• Know when not to research and escalated safeguarding concerns to the designated leads.
• Interrogate briefs, run your own workstream, facilitate sessions, and work with product, services and clinical colleagues

What you can expect from us

Backing when you tell a project its question doesn’t justify the ask, weekly learning time and a training budget, and space to talk after a difficult session, because this role sits with other people’s fear and grief.

About you

You’ll have run mixed-methods research on digital products or services as part of a multidisciplinary team, and you’ll have the range to choose between qualitative, usability and unmoderated methods, with the confidence to work with numbers as well as sessions.

You’ve set up or improved how research operates, including participant recruitment, and you build understanding that lasts beyond you. You’ve reached people who are usually left out of research, and you put ethics and accessibility into practice: consent, adjustments, handling distress, and knowing how to elevate a safeguarding concern.

You question a brief before executing it, run your own work, and write clearly for people who aren’t researchers. And you can tell us what you’re not good at yet.

We know not everyone applies for a job unless they tick every box. If you meet most of the essential criteria and this work speaks to you, we’d really like to hear from you.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is £44,000 - £48,000 per annum based in London

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

Closing date: Wednesday 21October 2026 at 23:59

Interview date: First Stage Interview – week commencing 26 October 2026

Second Stage Interview - Week commencing 2 November 2026

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