Customer Relations Duty Manager — Lead Service Excellence

Birmingham Source: WhatJobs
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CrossCountry is recruiting a Customer Relations Duty Manager to lead a high-performing team and deliver excellent customer service that meets business and regulatory requirements. You will drive performance, improve customer satisfaction and deliver operational excellence through strong leadership and continuous improvement initiatives.

As a people-focused leader, you will coach and develop staff, manage escalations, review performance and collaborate with stakeholders to enhance efficiency and

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