Internal Communications & Experience Manager

Internal Communications & Experience Manager

Contract type: Fixed-term contract - 12 months

Location: Hatfield (Hybrid working - 3 days in the office)

Working hours per week: 40 hours

Level: Manager

Reports to: People Experience & Change Lead

Application Closing Date: 19th October 2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail , a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com . Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado , our same-day grocery delivery service.

About the team and the role

As part of the People Team, you will play a central role in driving high engagement, defining strategic communications, and creating an inclusive environment where colleagues thrive. Positioned at the intersection of business performance, culture, and talent acquisition, you will own the overarching internal comms narrative while driving external candidate attraction comms. You'll drive the colleague experience through a range of events and comms campaigns, connecting our workforce directly to our Employee Value Proposition (EVP) and managing our external employer brand footprint across key channels like LinkedIn, Glassdoor, and our Careers Website.

What you’ll do

• Strategic Communications & EVP: Shape and deliver an integrated internal communications strategy and content calendar that translates complex business milestones and executive priorities into clear, compelling narratives that connect employees directly to our vision, culture, and EVP.
• Stakeholder Collaboration & Executive Advisory: Partner closely with key stakeholders across Marketing, Talent Acquisition, Corporate Communications, and external partners to ensure seamless cross-functional alignment and timely message execution. Serve as a trusted advisor to senior leaders, coaching them on authentic communication styles, message framing, and change readiness strategies during periods of transformation while collaborating with Change & Transformation teams to effectively capture key moments.
• Employer Brand, Candidate Attraction & Employee Advocacy: Direct external candidate attraction channels (LinkedIn, Glassdoor, Careers Site) in close partnership with Marketing and Talent Acquisition to highlight company culture, spotlight employee achievements, and elevate candidate touchpoints. Build and nurture a global Employee Advocacy Program, empowering teams to act as brand ambassadors and driving key employee experience touchpoints across the talent lifecycle to boost engagement and retention.
• High-Impact Events & Leadership Messaging: Lead end-to-end strategy and execution for business-critical events - including company-wide Town Halls, leadership summits, and cultural celebrations - partnering with cross-functional teams on thematic design, production, and executive positioning.
• Channel Governance, Measurement & AI: Oversee internal and employer brand channels, using sentiment data, career site analytics, and engagement metrics to continuously optimise candidate attraction and internal retention. Proactively integrate AI and emerging technology to enhance channel efficiency and content delivery.

Who you are

• Experience in internal communications, strategic colleague engagement, corporate communications, event management or employer branding/candidate attraction.
• Proven track record of delivering end-to-end strategic communication campaigns, managing external channels (LinkedIn, Glassdoor, Careers Sites), articulating strong EVPs and event management/delivery.
• Exceptional messaging, storytelling, and copywriting skills with a sharp eye for candidate-facing brand narrative.
• Experience using tools such as Canva to create a range of content, from static images to videos.
• Strong agency, Marketing, and Talent Acquisition stakeholder management skills, capable of influencing decisions across business functions.

What's in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You'll also be part of our AI Academy , a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

• Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
• Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
• Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.

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