Complaints Officer - Slough - Sanctuary Personal

Type:

Ongoing Locum – Full Time/Part Time

Perks and benefits:

• Flexible Hours: Choose between full time and part time hours, giving you the flexibility to balance work and personal commitments.
• Skills Development: Enjoy the opportunity to enhance your skills by working within diverse teams and situations.
• Variety of Work: Embrace the variety as no two days are the same in locum roles, challenging you to learn and grow continuously.
• Professional Networking: Broaden your horizons by working with a range of professionals and expanding your network.
• Competitive Pay: Enjoy competitive pay with added potential for career development within the sector.

What you will do:

• Manage and coordinate complaints, concerns, compliments, and representations received across Children’s Social Care services.
• Ensure complaints progress in accordance with the Children Act 1989 Representations Procedure, Local Authority Social Services and National Health Service Complaints Regulations, and organisational policies.
• Liaise with service managers, social workers, and partner agencies to gather information and support investigations.
• Draft high-quality complaint responses, briefing reports, and correspondence for senior leaders and complainants.
• Monitor statutory response deadlines and maintain accurate records within complaints management systems.

Person Specification:

• Educated to A-Level standard or possess an equivalent qualification.
• A relevant qualification in Business Administration, Public Administration, Complaints Handling, Customer Services, or a related discipline is desirable.
• Evidence of continuing professional development is ideal.
• Experience handling complaints within a local authority, children’s services, social care, housing, healthcare, or other public sector environments.
• Experience managing sensitive, confidential, and complex casework is essential.

Why Slough, Berkshire is a great place to live and work:

Living and working in Slough offers an attractive blend of urban and rural settings. With excellent transport links to London and other major cities, Slough is a fantastic base for professionals. The town boasts a vibrant and diverse community with a rich cultural scene. Whether you’re seeking a thriving career in social care or a lively place to call home, Slough has something for everyone.

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