Store Manager

• Lead and inspire your team: You're the driving force behind a high-performing store team, coaching and supporting your colleagues to hit their goals and deliver a customer experience that keeps people coming back.
• Fuel the store's success every day: From sales targets to store presentation and promotions, you work closely with your Area Manager and management team to make smart decisions that keep everything running smoothly and profitably.
• Put customers first, always: You lead by example, making sure your team knows exactly what great service looks like and how to deliver it - every interaction, every day.
• Develop your people: You're a mentor and motivator, spotting talent, supporting growth, and making sure everyone is ready to step up and shine.
• Stay ahead of the game: Whether it's solving problems quickly, reviewing performance, or planning ahead, you keep your store one step ahead to deliver strong results and a welcoming environment.
  Extensive experience managing large retail teams in a fast-paced, high-volume retail or hospitality environment
• Proven ability to lead, develop, and motivate a high-performing team to consistently achieve and exceed significantly high weekly sales targets
• Advanced experience managing a broad range of retail categories, with strong commercial awareness to drive sales and profitability
• Demonstrated expertise in setting, monitoring, and delivering on ambitious store performance and development goals in partnership with senior management
• Strong leadership skills with experience coaching and supporting management teams to maintain exceptional store standards, compliance, and accountability
• Proven track record in recruitment, talent development, and succession planning to build a strong and capable store team with long-term potential
• Clear commitment to developing people, fostering leadership capability, and building a culture of high performance
• Strong understanding of how to interpret and lead company strategy at store level to deliver measurable commercial and operational results
• Exceptional customer focus with the ability to embed and sustain a culture of outstanding service throughout the store
• Comprehensive knowledge of operational best practices, including health and safety, merchandising excellence, promotional execution, and loss prevention
• Highly organised and able to prioritise competing demands, delegate effectively, and ensure operational excellence in a high-demand retail setting
• Excellent communication and influencing skills, with the ability to inspire teams, manage performance, and drive continuous improvement
• Strong commercial acumen, able to analyse sales data, identify growth opportunities, and implement profit-driving initiatives across the store
• Confident and proactive problem-solver, capable of addressing complex operational challenges with effective and innovative solutions
• Experience conducting performance reviews, succession discussions, and partnering with Area Managers to align store objectives with wider business goals
• Ability to provide strategic input and feedback to improve store operations, team effectiveness, and cross-functional ways of working

Package Description

Salary & Hours

• £49,359 FTE
• This role and location qualifies for a £4,000 FTE Regional Allowance. This allowance is non-contractual and non-transferable.
• 44 hours per week

Employee Benefits

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• Stream - Access to flexible pay, financial wellbeing support, exclusive discounts, savings opportunities and much more
• Access to our in-house training programmes delivered face-to-face and through our online learning platforms
• MyHB colleague benefits platform with access to:
• Discounts UK wide on retail, leisure, hospitality venues
• Employee Assistance Programme with 24/7 confidential counselling and advice line
• Low cost voluntary insured health cash plans and cancer cover

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