Tour Operations Manager

Are you an experienced Travel Operations Manager with professional with strong leadership skills and a passion for delivering exceptional customer experiences?

This is an excellent opportunity to join a specialist tour operator based in Birmingham as Operations Manager, leading a team and ensuring every departure is fully prepared, accurately documented and ready to run smoothly.

You'll play a key role in managing the day-to-day operations function, maintaining high standards of accuracy and efficiency, and continually improving processes as the business grows.

THE ROLE:

• Leading, supporting and developing a team of five Operations Executives.
• Working closely with the Head Of Product & Operations
• Overseeing the preparation, quality checking and timely distribution of final customer travel documentation.
• Coordinating suppliers, transport, accommodation, rooming lists and wider tour logistics to ensure departure readiness.
• Managing operational deadlines, workloads and departmental performance standards.
• Maintaining accurate operational records, systems and procedures, including overseeing relevant invoice approvals.
• Identifying and resolving operational issues, managing risks and escalating concerns where necessary.
• Building strong relationships across internal teams and supplier partners.
• Driving process improvements to enhance efficiency, accuracy and the overall customer experience.

EXPERIENCE REQUIRED:

• You'll have proven experience in travel operations or tour operations - ideally with previous responsibility for leading a team.
• Strong leadership skills, with the ability to motivate, coach and develop others.
• Excellent organisational skills and the ability to manage multiple deadlines.
• Exceptional attention to detail and a methodical approach to operational delivery.
• Confident problem-solving and decision-making skills.
• Confidence using business systems and Microsoft Office; experience with a TMS or travel operations platform would be advantageous.
• A proactive, collaborative and solutions-focused approach, remaining calm under pressure.
• Flexibility to provide occasional out-of-hours support when required.

WHAT'S ON OFFER:

• On offer a competitive salary of £40k, plus excellent benefits
• Hybrid working - 2 days per week in their central Birmingham office, with the remainder from home, as well as the opportunity to join a fast-growing, specialist travel organisation

You must have full rights to work in the UK. We have a high volume of applications, so unfortunately we are unable to reply to unsuccessful applicants.

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