Operations Manager

Iconic Restaurant | Piccadilly | Full-Time, Permanent | up to £45,000 + Benefits

This isn't just another job opportunity. Our client is one of the most recognised hospitality brands on the planet: a high-energy, music-led restaurant with venues in over 70 countries, home to one of the world's most valuable collections of music memorabilia, iconic bars, live music, standout events and a thriving retail shop.

They're looking for a driven, hands-on Operations Manager to join the senior leadership team, reporting directly to the General Manager. If you thrive in high-volume, full-service environments, love developing people and get a buzz from delivering unforgettable guest experiences, this is your stage.

Operations Manager role:

As Operations Manager, you'll own your departmental P&L expense lines and work alongside senior leadership to keep brand standards and core values at the heart of everything the team does, while meeting and exceeding business objectives.

What You'll Be Doing as Operations Manager:

• Driving the numbers: Take ownership of departmental budgets and P&L lines, managing labour schedules in line with forecasts and running your cost centre with commercial confidence.
• Leading from the front: Mentor and coach hourly team members into true brand ambassadors and industry-leading service stewards.
• Delivering the experience: Create a guest-first culture where every visit exceeds expectations, measured against objective brand-standard rankings.
• Growing retail: Uphold standards in the on-site retail shop and bring creative ideas to grow sales through great team and guest interaction.
• Building the team: Support senior management in attracting, retaining and placing exceptional talent where they'll have maximum impact.
• Developing people: Act as a Learning Coach, setting clear goals, running performance reviews and delivering development programmes that build careers and boost retention.
• Working across the business: Partner with every department to ensure systems and processes are executed consistently and to brand standard.
• Talking music: Engage with guests about music past and present. A genuine passion for music is a real advantage here.

What You'll Bring as Operations Manager:

• Proven experience in an Operations Manager role within a high-volume, casual-themed, full-service restaurant
• Strong financial and business acumen, with confidence reading budgets and P&Ls
• A natural people leader who loves coaching and developing teams
• Genuine enthusiasm for serving people and creating memorable guest experiences
• Excellent communication, listening and presentation skills, comfortable pitching to teams, guests, partners and media
• Sharp problem-solving skills and the ability to bring fresh, "out of the box" ideas
• Self-motivated, with a drive for your own personal and professional growth
• Fluent English; additional languages are a plus
• The right to work in the UK

What's In It For You as operations Manager:

• Medical, dental and life insurance cover
• Paid time off
• Dedicated team meals on shift
• Health and wellness programmes
• Educational assistance
• Clear career paths within a globally expanding brand, with genuine opportunities to progress to Assistant General Manager and beyond
• A fun, inclusive culture built on teamwork, integrity and a love of music

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