Quality Compliance Manager

Quality Compliance Manager

At Medik8, we don’t just follow trends; we formulate the future of skincare. We are a fast-growing, clinical skincare brand dedicated to providing high-performance, results-driven products backed by scientific research and innovation. We operate with low egos, high standards, and a supportive community where everyone can thrive.

We are currently looking for an experienced and proactive Quality Compliance Manager to support the continued development and effectiveness of our Quality Management System (QMS). Reporting to the Head of Quality Compliance, you will take primary ownership of our Change Controls and Internal Audits. In this highly collaborative role, you will also provide leadership, coaching, and technical support to a dedicated Quality Compliance team of three who oversee CAPAs, Customer Complaints, and Document Control.

Salary £50,000

If you are a pragmatic problem-solver who can balance strict compliance requirements with practical business needs, and you are passionate about embedding a proactive quality culture, this is an exceptional opportunity to make a high-visibility impact.

Key Responsibilities

• Change Control & Audits: Own the Change Control process, ensuring all changes are robustly risk-assessed, implemented, and closed. Lead and maintain the Internal Audit programme to ensure effective, timely completion and appropriate resolution of findings.
• Team Leadership: Lead, coach, and develop a team of three Quality Compliance members, managing their workload, building their capability, and promoting a proactive quality culture.
• CAPAs & Complaints: Oversee CAPA and complaint workflows, guiding your team through complex, high-risk investigations, root cause analysis, and effectiveness checks.
• Cross-Functional Guidance: Act as a subject matter expert across the business, providing actionable advice on ISO 9001 and ISO 22716, and supporting supplier onboarding when required.
• Continuous Improvement: Manage the Document Control process to ensure ongoing compliance while actively identifying opportunities to simplify and improve our quality processes and systems.

Our Commitment to Inclusion (The 60% Rule): Research shows that candidates from underrepresented backgrounds often only apply if they meet 100% of the criteria. At Medik8, we care about potential, passion, and transferable talent, and we value applicants who meet at least 60% of our essential criteria.

Requirements

Essential Criteria (Core Skills)

• Quality Management Experience: Demonstrable experience in a Quality Assurance, Quality Compliance, or QMS role within a regulated environment.
• Auditing Qualifications: An active ISO Internal Auditor Certification or ISO 9001 Lead Auditor Certification.
• Technical Proficiency: Extensive experience managing Change Controls, Internal Audits, CAPAs, document control, and complex root cause analysis.
• Regulatory Knowledge: Deep understanding of ISO 9001 and ISO 22716, with the ability to interpret and apply these requirements commercially.
• Leadership & Communication: Proven experience as an effective people leader who can coach a team, influence stakeholders at all levels, and confidently challenge decisions when quality risks arise.
• Pragmatic Approach: Highly organised and risk-based, possessing the ability to balance strict compliance requirements with practical business objectives in a fast-paced setting.

Desirable Criteria (Nice to Haves)

• Direct professional background within the cosmetics, pharmaceutical, or closely related FMCG industries.

About us

Founded in 2009 by UK scientists and brothers, we are a British, B Corp certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy: Vitamin C plus Sunscreen by day, and Vitamin A by night.

We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross-functionally because we know we achieve more together. It’s just who we are!

Some of the perks of being part of the Medik8 team include:

• Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.
• Rewards: 75% Discount, Annual Performance Bonus, Long Service Awards.
• Growth: Up-skilling support, regular Lunch & Learns, Flexible Career opportunities.
• Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.

Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion)

At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products.

Research shows many candidates only apply if they meet 100% of a job description, however, we use the "60% Rule": if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.

Our Inclusive Hiring Standards:

• Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).
• Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.
• Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.
• Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.

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