Hybrid Incident & Problem Resolution Specialist

West of England Source: WhatJobs
See advert for pay

The Incident & Problem Analyst coordinates incident response and drives problem management across HL's enterprise technology estate, ensuring rapid service restoration, reduced repeat failure, and improved operational resilience.

Based in Bristol head office, this permanent role sits in Service Assurance and collaborates with engineering, operations, and third-party teams to translate incidents into root causes, known errors, and permanent fixes while protecting service stability.

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