Reservations Supervisor

London Source: WhatJobs

See advert for pay

Millennium Hotel and Conference Centre Gloucester London is seeking a Reservations Supervisor this role includes To supervise the Individual Reservations team ensuring procedures are in place and adhered to regarding information, rate quoting, chasing, credit, deposits. Co-ordinate operational plans to meet Hotel sales targets and maximize revenue for Hotel.

About The Hotel

The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes' walk to Gloucester Road Underground station, allowing convenient access around London.

The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey's Café & Bar, South West 7 and the Bombay Brasserie.

The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

Reservations Supervisor Key Responsibilities will include:

Organize the daily tasks and brief the team accordingly to ensure hotel activities and operational requirements are known
Sell the M&C products and services using up-selling and suggestive selling techniques
Promote the Hotel's (and M&C generally) products and services
Maintain a high level of product and service knowledge about Millennium Gloucester and all M&C Hotels in your region
Develop and maintain a regular pattern of sales calls
Suggest and execute action plans which increase reservation sales and associated business
Record and process reservations made by phone/fax/email