SaaS Support Specialist - AI Studio Platform

Runway is seeking a Support Representative to handle high-volume tickets across account access, billing, and plan questions for Free, Standard, Pro and Max users. You’ll use macros and AI suggestions to close tickets accurately and quickly, routing complex issues to Tier 2 or Enterprise when needed.

No creative or AI background required; we will train you on the product. The role requires precise process adherence, clear written communication, and the ability to thrive in a fast-paced SaaS

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