Call Centre Advisor

Job Title: Client Services Advisor (call centre)

Location: Aylesbury (Hybrid Working)

Contract Details: Full time, Permanent

Hours: Monday to Friday, 9:00am - 5:00pm (1 hour lunch break)

Salary: £23,831 per annum

About Our Client

Our client is a nationally recognised membership organisation with a strong reputation for delivering exceptional customer service across the UK. They are seeking a Client Services Advisor to join their friendly and professional Customer Services team, providing first-class support to customers through a variety of communication channels.

Benefits & Perks

• 25 days annual leave, increasing with service up to 30 days, plus bank holidays
• Additional festive closure days
• Option to purchase up to 5 additional days of annual leave
• Generous employer pension contributions
• Life assurance scheme
• Enhanced family-friendly benefits
• Healthcare cashback programme
• Employee Assistance Programme and lifestyle discounts
• Professional development and study support
• Free eye tests and contribution towards glasses
• Hybrid working environment (3 days at home, 2 days in office)
• Access to employee events and exclusive discounts

Responsibilities

• Deliver excellent customer service across telephone, email, webchat and written communications
• Handle a high volume of inbound and outbound customer enquiries
• Accurately process, validate and maintain customer records and data
• Promote relevant products and services to customers where appropriate
• Resolve customer queries, complaints and issues in a professional manner
• Support customers with online services and website navigation
• Ensure compliance with company policies, GDPR and data protection requirements
• Identify opportunities to improve customer experience and departmental processes
• Capture customer feedback and ensure it is communicated appropriately
• Work towards individual and team KPI targets and quality standards

Skills and Attributes

• Previous experience within a customer service, contact centre or customer support environment is highly beneficial
• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Confident using computer systems and databases
• Effective listening and questioning skills
• Ability to manage multiple tasks and prioritise workload
• Customer-focused with a positive, professional attitude
• Strong problem-solving abilities and a solution-oriented mindset
• Comfortable working to KPIs and service targets
• Ability to remain calm and professional when handling complaints

Please note: Applicants must be located within a reasonable commuting distance and be able to attend the Aylesbury office as required.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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