Account Manager

Come Work With Us At John Bray Cornish Holidays

Salary: Up to £25,000 per annum
Hours: Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week) + on-call rota cover
Location: Our friendly Rock, Wadebridge office

About the Role

We’re looking for a proactive and people-focused Account Manager to join our busy John Bray, Rock team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning from £350extra per week for handling urgent guest issues.

What You’ll Do:

Be the primary contact for owners, offering guidance and support
Respond to guest and owner queries quickly and efficiently
Keep accurate records of all communications
Work with owners to improve property performance and compliance
Collaborate with teams across Property Services, Quality & Revenue Management
Handle feedback to help improve guest satisfaction
Cover out-of-hours emergency phone (own car required)

What You’ll Bring

We’re looking for someone who brings:

Customer service or customer relations experience
Strong communication and organisation skills
Confidence working independently and as part of a team
IT literacy, especially MS Office
Ability to problem-solve under pressure

Bonus points

if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Who Are John Bray Cornish Holidays?

For nearly 50 years, John Bray Cornish Holidays have been welcoming guests to some of North Cornwall’s most beautiful coastal escapes. From clifftop retreats to cosy fisherman’s cottages, every property we manage is handpicked within a 5-mile stretch of stunning coastline, including Rock, Daymer Bay, Polzeath, and Port Isaac.

As part of the award-winning Sykes Holiday Cottages, we combine the warmth of a local team with the resources of a national brand, delivering memorable holidays for guests and peace of mind for owners.

Why You’ll Love Working With Us

Annual bonus schemelinked to company performance.
Generous holiday allowance + extra days with long service
Option to purchase extra holiday days if you wish.
A day off for your birthday
2 volunteering days per year.
Access toSpark, our health and wellbeing platform
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
Pension scheme with employer contributions
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
Special offers and discounts designed to enhance your overall wellbeing.
Health cash plan & life assurance.
Training & development opportunities.
24/7 mental health support.
Employee savings scheme
Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

If you’re passionate about building relationships and creating exceptional stays, we’d love to welcome you to the team.

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