Receptionist

Henlow Source: WhatJobs

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As a Front of House Receptionist, you'll play a pivotal role in the day to day running of reception, delivering outstanding service to every guest. You'll ensure check ins and check outs run smoothly, enquiries are handled professionally, and guest satisfaction remains at the heart of everything you do. You'll be a knowledgeable ambassador for the resort, confident in answering questions about the property, facilities and local area, and proactive in resolving issues to ensure every stay is memorable. What You'll Be Doing

What You'll Be Doing

Delivering a warm, professional welcome and efficient check in experience
Managing guest check outs, payments, accounts and robe controls
Handling guest enquiries, resolving concerns and escalating where appropriate
Administering payments and end of day procedures in line with company guidelines
Preparing arrivals for future dates to ensure a seamless guest journey
Operating the switchboard and transferring calls professionally
Liaising closely with Housekeeping and other departments to support guest satisfaction
Supporting continuous improvement of reception performance and profitability
Completing administrative duties and attending training as required

Qualifications and Requirements

Always working in line with Champneys' policies, procedures and health & safety standards
A natural people person with a warm, confident and professional approach
Excellent communication and customer service skills
Strong attention to detail and ability to manage payments accurately
Calm and solutions focused when handling guest feedback or challenges
Comfortable working in a fast paced, guest focused environment
Previous reception or hospitality experience is desirable, but not essential - full training will be provided

About Champneys

Champneys is the UK's original health spa brand, with a proud heritage built on the belief that health, beauty and wellbeing are deeply connected. Family-run and values-led, we operate award-winning spa resorts, hotels and day spas across England, offering world-class wellness experiences in beautiful locations. We are passionate about our people, our guests and our standards - and we're proud to combine warm hospitality with commercial excellence.

Compensation

Up to £12.71 per hour plus tips 32 hours per week At Champneys, first impressions matter. As a Front of House Receptionist, you'll be the welcoming face of one of the UK's most iconic luxury health spa brands - creating unforgettable arrivals, seamless departures and exceptional guest experiences from the very first hello.

Benefits and Culture

Be part of an iconic British brand with a long standing reputation for excellence
Supportive, people first culture within a family owned business
Career development and training opportunities across our resorts
Wellbeing focused environment - we practise what we preach
Competitive pay and benefits, including access to spa and retail discounts
Pride in delivering exceptional guest experiences every single day
Health, Wellness and Wellbeing incentives
Digital fitness programmes
Nutrition guides and recipes
Self-Guided meditation
Wellbeing podcasts
Champneys experiences (such an overnight stay or an ultimate spa day experience) App for all schedules, timesheets, annual leave and all the important things you need at your fingertips. In house social media connecting our Champneys Family Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits. Motivating, rewarding and engaging colleague events. Discounted stays for you, your friends and family at any of our properties. Complimentary Spa Day on completion of your probationary period. 50% discount on all Champneys products. Great discounts on our partner products Elemis and Clarins. Discounted membership to our exceptional health clubs. Merlin Entertainments Attraction