Automotive Parts Advisor

Volume Main Dealer

Based in Gillingham, Kent

£32k Basic Salary + Bonus

Hours: Monday to Friday 7.30am - 5pm + 1 in 3 Saturdays

The Role:

As a Parts Advisor, you will play a pivotal role in ensuring that our workshop and retail customers receive the correct parts promptly and efficiently. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers and colleagues alike.

Responsibilities:

• Provide expert advice to customers regarding parts and accessories.
• Process parts orders for both the workshop and retail customers.
• Maintain accurate stock levels and handle inventory management.
• Build and sustain strong customer relationships.
• Liaise with the workshop team to ensure timely delivery of parts.
• Handle returns and warranty claims professionally and efficiently.

Requirements:

• Previous experience as a Parts Advisor or in a similar role (preferably in a dealership environment).
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Knowledge of automotive systems and parts catalogues is advantageous.
• Proficiency in computer systems, including dealership management software.
• A proactive, can-do attitude with a customer-first mindset.

Company Benefits:

• Vehicle purchase discounts
• Employee wellbeing programme
• Customer/ employee introduction rewards
• Savings plan
• Subsidised car scheme
• Discounts on servicing & parts for family
• No weekend working
• Employee recognition awards
• Staff incentives, hotel breaks
• Career development
• Training programmes and rewards

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