Telemarketing & Appointment Setting Executive

As our Telemarketing & Appointment Setting Executive, you'll play a key role in supporting a range of campaigns focused on the Education sector. Working with clear objectives, training and campaign materials, you'll make structured outbound calls to schools, trusts and education professionals, helping to generate engagement and opportunities. Your responsibilities may include:

• Booking demonstrations, meetings and follow-up calls
• Encouraging registrations for webinars and events
• Following up on marketing campaigns and previous communications
• Gathering valuable market intelligence and customer feedback
• Identifying qualified opportunities for further discussion
• Maintaining accurate records within the CRM system
• Completing agreed follow-up actions in a timely manner

Full training, campaign briefings and scripts will be provided, but we're looking for someone who can communicate naturally, listen effectively and adapt conversations where needed., We need someone who can confidently represent nynet and build positive relationships over the telephone. You don't need to be an aggressive salesperson. We're looking for a professional communicator who can follow a proven process while understanding when to ask questions, provide information, explore opportunities and listen carefully to customer needs.

Success in this role may be measured by:

• Demonstrations and meetings booked
• Webinar and event registrations secured
• Meaningful conversations with key decision-makers
• Market insight and information gathered
• Qualified opportunities identified
• Accurate CRM record keeping
• Completion of agreed follow-up activities

We value quality conversations, professionalism and consistency just as much as measurable outcomes.

Why join us:

• Flexible part-time hours
• Supportive and collaborative team environment
• Comprehensive training and onboarding
• Opportunity to develop your communication and business development skills
• A varied role where no two campaigns are the same
• The chance to make a genuine impact through meaningful customer engagement

Are you confident on the phone, enjoy speaking to people and thrive on achieving results?

'nynet' are looking for a professional, personable and motivated Telemarketing & Appointment Setting Executive to join our friendly team in Harrogate. This is not a traditional hard-sales role. Instead, you'll engage with contacts across the Education sector, introducing relevant services and initiatives, generating interest and helping prospects take the next appropriate step. If you enjoy building rapport, having meaningful conversations and making a genuine impact through quality engagement, we'd love to hear from you.

We're looking for someone with previous experience in a telephone-based role such as:

• Telemarketing
• Telesales
• Appointment setting
• Customer service
• Business development
• Contact centre or call handling roles

You'll also be:

• Confident making outbound calls and speaking with senior professionals
• Professional, friendly and approachable
• An excellent communicator with strong listening skills
• Resilient, self‑motivated and results focused
• Able to build rapport quickly and engage people naturally
• Comfortable following scripts, processes and campaign objectives
• Organised and accurate when recording information and completing follow‑up activities
• Competent using CRM systems and standard IT applications
• Able to work independently and respond positively to feedback
• Curious and willing to learn about our services and sector

Experience working with Education, Local Government, the Public Sector or other relationship‑led environments would be advantageous, but is not essential.

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