We are recruiting on behalf of a reputable automotive group in Croydon for the position of Parts Sales Advisor. ThisParts Sales Advisor role offers an excellent opportunity for experienced motor trade professionals to advance their careers within a thriving, multi-franchise dealership. The Parts Sales Advisor will be integral to the success of the business, providing exceptional customer service and expert product knowledge.
Benefits
Competitive salary starting from £29,000 to £30,000 per annum, with potential OTE of up to £36,000 including bonuses as aParts Sales Advisor
Monday to Friday hours (7:00am - 5:30pm), with no weekends required
Genuine career progression opportunities within a well-established, supportive environment
Generous holiday package (20 days plus bank holidays) and pension scheme
Recognition programmes, including length of service celebrations
Supportive team environment focused on delivering excellent customer service and account management
Duties
Respond promptly and professionally to customer sales enquiries, orders, and complaints
Provide accurate and efficient parts lookup and pre-pick customer orders
Handle customer queries with attention to detail, clarifying requests as necessary
Upsell products and services to meet sales targets
Maintain precise records within the CRM system, including call logs and reports
Escalate customer issues to senior parts advisors or management when required
Follow company policies and procedures throughout all interactions
Attend regular training to stay up-to-date with product offerings and company policies
Support the team in delivering excellent customer service and fostering client relationships
Requirements
Previous experience as a Parts Advisor, either within a franchise or in a similar automotive environment
Proficiency with parts lookup systems such as Kerridge or equivalent
Strong communication and interpersonal skills
A positive attitude with a desire to progress within the automotive trade
Good organisational skills and attention to detail
Ability to work effectively within a team environment
If you meet the above criteria and are eager to take the next step in your automotive career, this Parts Sales Advisor role provides a rewarding environment with ongoing development opportunities.
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