Sales Administrator

Love keeping things organised and making sure everything runs smoothly? We’re looking for someone to join our brilliant Space Homes Sales Team on a fixed term contract as a Sales Administrator. You’ll be the backbone of our operations - handling everything from customer records and data management to liaising with solicitors and estate agents. You’ll be supporting our customers through one of life’s biggest milestones, helping ensure their homebuying journey is smooth, professional and stress-free. All while working in a team that’s proud to make things happen.

What we’re all aboutYou can probably already tell that we’re not your typical housing provider! With around 20,000 homes (and more in the pipeline), we’re on track with our growth plan to build 8,000 new homes across Yorkshire. You’ll be joining Yorkshire Housing’s very own sales brand, Space Homes - a creative and driven team with a strong commercial focus. They’re all about making the most of every opportunity, whether it’s selling new builds or existing homes for Market Sale or Shared Ownership. The income they generate goes straight back into Yorkshire Housing, helping us invest in our homes, services and communities.

For a lot of our customers, you’ll be their first impression of Yorkshire Housing and Space Homes, so you’ll need to feel confident taking phone calls and bring plenty of enthusiasm for sales!

What will you be doing?

As a Sales Administrator, you’ll be a friendly and reliable point of contact for customers throughout their Shared Ownership journey. You’ll help them understand every stage, from their first enquiry and application right through to reservation, completion and moving into their new home. You’ll work closely with Sales Officers, mortgage brokers, financial advisers and teams across the business, providing accurate and proactive support to keep every sale moving smoothly. It’s a varied role where your great customer service, eye for detail and organisational skills will help you stay on top of records, paperwork, appointments, payments and internal systems.

• Responding to customer enquiries by phone, email and sometimes in person
• Maintaining accurate customer, property and sales records on the CRM and internal systems.
• Arranging viewings and valuations.
• Guiding customers through the Shared Ownership application and qualification process.
• Reviewing application documents to ensure they are in line with Homes England guidance and our Allocations Policy.
• Liaising with mortgage brokers and financial advisers to obtain affordability assessments for customers.
• Reviewing contracts and leases to ensure accuracy before they are signed by Governance.
• Processing purchase orders, invoices, customer payments and account reconciliations.
• Sharing relevant information, such as handover packs, with customers and internal teams before and after completion.
• Providing administrative support to help the Sales Team progress sales and meet its service standards and targets.

The Sales Team gets together in Leeds, West Yorkshire, around once a week, so you’ll need to be able to travel there and spend time with the team in person.

As this is a customer-facing role, you’ll also need to be available from 9am to 5pm, Monday to Friday, helping us meet our customers’ needs while ensuring consistent cover across the team.

Sound like the role for you?

You’ll find even more useful information in the Role Profile.

What we’re looking for

We’re after someone who’s super organised, great with people and confident juggling lots of moving parts. If you’ve got experience in property sales or a similar admin-heavy role, even better!

Here’s what will help you thrive in this role:

• You’re methodical and accurate, with a good eye for detail and a knack for keeping things tidy and on track.
• You’re flexible and happy to adapt when things change—because they often do!
• You’re confident working to targets and sticking to processes, but you also know how to get things done.
• You’re a clear communicator who’s comfortable dealing with colleagues, customers and external partners.
• You’ve got solid IT skills, especially in Microsoft Office (Excel is a must).

What’s in it for you…

• Salary: £25,896.81 per annum (35 hours/week)
• 26 days annual leave (rising to 31 annually) + Bank Holidays
• Fixed Term Contracts – 4/6 months

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few. Our people’s health and wellbeing is one of our top priorities, so you’ll have plenty of support when you need it. Our wellbeing package includes a library of free fitness classes, an instant My GP service and free counselling sessions with a trained professional.

We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

The fine print Closing date: Thursday 15th October 2026Interviews: Thursday 22nd October 2026 (in Leeds)

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