Sales Support Co-ordinator – Ireland

Sales Support Co-ordinator – Ireland

We're Hiring: Sales Support Co-ordinator - Ireland

Location: Fivemiletown

Hours: Monday - Friday, 8.30am - 5.00pm

Reports to: Internal Sales & Business Development Manager

Why You’ll Love It Here:

• Competitive pay
• Enhanced annual leave entitlement, increasing with length of service
• Holiday Purchase Scheme
• Health Care Plan
• 3% employer pension contribution with option for salary pension exchange
• Life assurance at twice your annual salary
• Birthday Half-Day Off – our way of celebrating you
• Supportive, team-focused working environment
• Opportunities to develop and grow within the business
• …and so much more!

What You’ll Be Doing:

Serve as the main point of contact for Ireland customers, ensuring excellent service.

Process and manager customer orders, site accounts, and special pricing accurately

Liaise with RSM's, production, and Despatch teams to support smooth order flow

Handle customer enquiries, complaints, and sales order reviews efficiently

What You’ll Bring:

Strong communication, customer service, and relationship-building skills

Excellent attention to detail and organisational ability

Confidence working with systems such as AX and CRM

Proactive, professional and team oriented approach to work

Why AG:

At AG, we’re building more than products – we’re building people. We trust our teams, support development, and promote well-being because we know our people do their best work when they feel supported. We’re proud of our heritage and excited about our future. Our people’s work matters. Their potential is valued.

We are AG.

About the role

The following list constitutes the key tasks and duties of your post upon which your job performance will be assessed. Tasks are not in any order; therefore, the sequence which they appear should not be interpreted as indicating priority or relative importance.

• Process and enter onto AX orders received from customers and Area Sales Managers. Including the management of orders we receive for non-AG manufactured products.
• Set-up site accounts for sales agreements/bulk orders as required ensuring agreed rates are applied.
• Call off orders from sales agreements/bulk orders accurately as these orders drive both production plans and despatch planning.
• Management of special prices and site accounts
• Update annual price books.
• Liaise closely with Business Development regarding CRM system i.e. providing quote details, lead information & job status.
• Liaise closely with Despatch offices to ensure orders & samples are processed & delivered on time. – remove Samples as this is now BD.
• Liaise closely with Production locations to ensure customer enquiries are efficiently dealt with.
• Investigate credit requests and if required update customer’s account.
• Log customer complaints on system, following through with updates as provided by RSM, HoS or Sales Director.
• Deal with all incoming Phone Calls & Emails relating to customer enquiries, orders etc, in a timely and efficient manner.
• Weekly review and clear down of all open Sales Orders.
• Co-operation with management and other staff in a pleasant and professional manner.
• Any other duties as required by management that are within your capability.

About the company

Renowned and respected designer, developer, manufacturer and distributor of best in class walling, paving and facing brick.

Required Criteria

• 5 or more GCSE’s at grade C or above (inc. Maths and English)
• At least 1 year’s administration experience in a busy office environment preferably sales administration.
• Proficient in MS Office with a good working knowledge of MS Excel.
• Good mathematical skills, ability to calculate load requirements and pack sizes etc.
• Excellent telephone manner.

Desired Criteria

• Previous experience working in the construction industry and/or building products knowledge
• Experience of working with Microsoft AX ( Sales Ledger & CRM)

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