Account Specialist

Cambridgeshire and Peterborough Source: WhatJobs

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Are you a customer-focused professional with a passion for people and problem-solving who thrives in a dynamic, face-to-face environment?

Randstad is looking for a driven, customer-centric Account Specialist to join our team on-site at Caterpillar Perkins in Peterborough. If you are passionate about delivering exceptional service, building strong relationships, and making a tangible impact within a global organisation, this role is for you.

Details:

Schedule : Monday to Friday, 7:00am - 16:00pm.
Location : Onsite in Peterborough.

The Role:

You will be responsible for ensuring the smooth running of a section of our onsite operation. This is a varied role encompassing:

Worker Management: Day-to-day management, Includes delivery of praise and rewarding good work, alongside handling sensitive matters like warnings, return to works, and performance reviews.
Relationship Building: The role requires a service driven mentality and being the face of Randstad to both the client and the temporary workforce, implying an ability to understand and manage diverse needs.
Recruitment: Involvement in the recruitment process of new temporary talent.
Administration & Compliance: Maintain accurate, audit-ready compliance records and manage internal reporting systems efficiently to ensure seamless operational support and timely documentation handling.
Great Organisation Skills: Often required to manage and follow up on diverse queries, ensuring that our talent and client needs are heard and addressed effectively.

What you'll bring:

Proven customer-first mindset with dedicated service and administration experience.
Excellent communication skills, capable of dealing with stakeholders at all levels.
A high-pace, detail-oriented work ethic.
Ability to prioritise tasks and structure your day effectively.
Great organisational skills.
Strong empathy and active listening skills, with a proven ability to understand individual needs and excel in face-to-face interactions.
Experience in temp recruitment or an onsite environment is useful but not essential.