Aluminium Order Processor

Job Type: Permanent, Full Time

Chase Taylor Recruitment are currently working on behalf of an established and successful business within the aluminium window and door industry, who are looking to recruit an experienced Aluminium Order Processor to join their team.

This is a fantastic opportunity for an experienced Aluminium Order Processor to join a busy and established business where you will be responsible for processing customer orders accurately and efficiently, ensuring everything is correct before progressing through to production.

The role would suit someone who has a strong background within the window, door or fenestration industry, with good knowledge of aluminium products and experience working in an order processing or customer service environment.

The Role

As an Aluminium Order Processor, you will be responsible for managing customer orders from initial enquiry through to production. You will work closely with customers, suppliers, sales and production teams to ensure orders are processed correctly and delivered within agreed timescales.

• Processing aluminium window and door orders from enquiry through to production.
• Checking specifications, measurements and order details for accuracy.
• Inputting orders onto relevant industry software and systems.
• Producing and checking order confirmations.
• Liaising with customers to clarify specifications and resolve queries.
• Working closely with production and manufacturing teams.
• Checking colours, glass, hardware and product configurations.
• Ordering materials and components where required.
• Monitoring order progress and ensuring deadlines are met.
• Keeping customers updated throughout the order process.
• Dealing with amendments, cancellations and order queries.
• Liaising with suppliers and resolving any issues.
• Ensuring all system information and paperwork is accurate.
• Managing multiple orders and priorities within a busy environment.

The Ideal Candidate

The successful candidate will ideally have previous experience within the aluminium window and door sector, although candidates with strong fenestration order processing experience and a good understanding of aluminium products will also be considered.

You will be organised, methodical and comfortable working in a fast-paced environment where accuracy is essential. Good communication skills are important, as you will be dealing with customers and internal departments on a daily basis.

The ideal candidate will have:

• Previous experience processing aluminium window and door orders.
• Good knowledge of aluminium window and door products.
• Experience using industry-specific software, such as LogiKal, Business Micros, Window Designer or similar.
• Strong attention to detail and accuracy.
• Excellent organisational and administration skills.
• Good communication and customer service skills.
• The ability to manage multiple orders and deadlines.
• A good understanding of manufacturing and production processes.
• A proactive approach to resolving issues.
• The ability to work both independently and as part of a team.

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