Team leader

We are seeking an enthusiastic and organised Platter Team Leader to join our dynamic hospitality team in John Lewis, Place To Eat in Cheltenham. In this leadership role, you will oversee the platter service area, leading a dedicated team while maintaining our commitment to exceptional customer experiences and operational excellence. You will be responsible for ensuring compliance with all food safety and health regulations while fostering a collaborative and supportive team environment. This is an ideal opportunity for a motivated professional ready to make a meaningful impact in a fast-paced food service setting.

• Lead, supervise, and mentor platter team members, providing clear direction and constructive feedback to support their professional development
• Maintain the highest standards of customer experience across all service interactions and ensure consistent quality in food presentation and service delivery
• Ensure strict adherence to food safety compliance, health and safety regulations, and COSHH guidelines at all times
• Organize and oversee delivery operations, including checking delivery notes, verifying inventory accuracy, and reporting any discrepancies promptly
• Conduct daily team briefings, communicate key information, and address team queries with transparency and empathy
• Manage cash handling procedures, operate tills accurately, take customer orders, and serve food and beverages with professionalism
• Take ownership of specific food offerings or service areas, with flexibility to rotate and support other sections as needed
• Assist with table clearing and general service duties while modeling a strong work ethic and collaborative spirit
• Monitor team performance, identify training needs, and implement solutions to enhance efficiency and service quality
• Support the management team with operational decisions and contribute to achieving business goals and targets

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