Parts Administrator

An excellent opportunity for an experienced Parts Administrator to join a well-established company

Job Type: Full-Time, Permanent.

Salary: £28,000.00 per annum, paid per calendar month.

Location: Coventry.

Start date: Asap.

About The Company

They are a leading supplier of crushing, screening and washing equipment to the quarrying, mining and recycling industries. As authorised dealers for Metso static crushers and screeners, Terex Washing Systems, Telestack and Keestrack mobile crushing and screening equipment, they provide industry-leading equipment, parts and aftermarket support to customers throughout the UK. Due to continued growth, we are looking to recruit a Parts Administrator to join our busy aftermarket team based at our Coventry office.

The Role:

This is a varied and fast-paced position that plays a key role in supporting our customers, internal departments and engineering teams. You will be responsible for handling parts enquiries, liaising with customers, manufacturers, suppliers and engineers to identify and source the correct components, and preparing quotations for parts requests. The role is based at their head office in Coventry.

Key Duties:

• Answer incoming telephone calls and emails and respond to customer enquiries.
• Liaise with customers to gather machine and equipment information required to identify parts.
• Work closely with manufacturers, suppliers and field service engineers to obtain technical parts information.
• Prepare and issue accurate parts quotations in a timely manner.
• Process parts orders and maintain accurate records within company systems.
• Support the aftermarket team with administrative duties and customer communications.
• Coordinate with suppliers regarding availability, pricing and lead times.
• Liaise with suppliers and manufacturers to track order and delivery status and ensure appropriate contacts are updated in a timely manner.
• Welcome visitors to the office and provide a professional first point of contact.
• Assist with general office administration and day-to-day office operations.
• Support external contractors carrying out routine maintenance and servicing activities at the office.
• Process and administer customer invoices in a timely manner.
• Work with transport companies to coordinate collections and deliveries, ensuring consignments are tracked and managed effectively in line with customer and company requirements.
• Maintain a professional and efficient working environment while delivering excellent customer service.
• Assist the office, management and accounts teams with administrative duties as requested.

Skills & Experience:

• Previous experience in an administrative parts or service support role in a similar industry.
• Excellent communication skills, both verbal and written with all levels of stakeholder.
• Strong organisational skills and a high attention to detail.
• Ability to prioritise workloads and manage multiple tasks simultaneously.
• Confident telephone manner and a friendly, professional approach to customer service.
• Good numeracy and IT skills, including competent use of Microsoft Office applications.
• Ability to work independently and as part of a team.

Desirable Skills:

• Knowledge of crushing, screening, washing or material handling equipment.
• Experience working with parts identification systems, engineering drawings or technical documentation.
• Familiarity with Sales Force or equivalent quoting/ parts management software systems.

What We Offer:

• Competitive salary based on experience.
• Opportunity to work with globally recognised equipment manufacturers.
• Supportive and friendly team environment.
• Ongoing training and development opportunities.
• A varied role with opportunities to develop within a growing business.
• £28,000.00 per annum, paid per calendar month.
• 25 days annual leave plus bank holidays.
• Access to Healthcare scheme following successful completion of probation period.
• Standard working hours will be 37.5hrs per week, Monday to Friday.
• Ability to work from home 1 day per week upon completion of training.

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need

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