Allocations Coordinator

Hybrid - Milton Keynes
£34,188 per year
Permanent, Full Time
Your week: 36.25 hours Monday – Friday 8.45am – 5pm
Location: Hybrid with a weekly presence in our Milton Keynes office

Snapshot of your role

• Manage the mutual exchange process from application through to completion, providing customers with clear advice and support at each stage.
• Minimise void times by ensuring properties are allocated and re-let efficiently while maintaining quality standards.
• Oversee tenancy terminations, ensuring legal compliance and providing advice and support to customers.
• Ensure all allocations and mutual exchanges meet legal, regulatory, and organisational policy requirements, challenging unsuitable nominations where needed.
• Work collaboratively with internal teams, local authorities, and partner agencies to deliver smooth and timely allocations.
• Support relocation projects, including regeneration schemes and planned or emergency decants, ensuring moves are completed to agreed timelines.
• Maintain accurate and confidential records, report on lettings data, and provide responsive support to resolve customer queries, complaints, and additional needs.

What you’ll need to thrive in this role

• Willingness to work towards Level 3 QCF recognised housing management qualification
• Good knowledge and practical experience of mutual exchanges, including the process, eligibility requirements and tenancy implications.
• Strong understanding of housing and tenancy law, including nomination agreements and compliance requirements.
• Up-to-date knowledge of the regulatory environment, with the ability to apply changes in practice.
• Experience of working with local authorities and external partners to deliver services.
• Ability to use housing management systems effectively and maintain accurate records.
• A collaborative approach, with the ability to work across teams to deliver consistent services.
• Resilience and adaptability, with the ability to stay focused and effective under pressure

Important: DBS clearance and Right to work in the UK are essential requirements for this role – we do not provide sponsorship.

Closing: 18 October

Interviews in Milton Keynes: 22 October

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

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