One of my local authority clients are looking for a Repairs Customer Service Officer. This is an ongoing role with a possibility of it going permanent.
This is an office based role, to work in the office 5 days a week.
The rate advertised on CV Library is Umbrella PAYE.
ROLE:
To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care.
Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required.
To deal with customer complaints in accordance with the Complaints procedure and to escape cases to Team Leaders as appropriate.
To contribute towards the overall service objectives and targets of the Housing Repairs Services Team.
To undertake any other duties commensurate with the role of Housing Repairs Co-ordinator.
To work closely with repairs supervisors, as a part of the Housing Services team to plan and co-ordinate the working day of Operatives to ensure all works are appointed to the satisfaction of the customer
Reallocating scheduled jobs to operative contractors readily available to ensure all resources are effectively utilised.
To liaise with Service Managers, Area Service Managers and Surveyors with issues relating to instances of poor workmanship, Operative attitude and in cases where technical advice is required.
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