Assistant Technician

As an Assistant Technician, you will play a key role in supporting the safe and efficient operation of Harrods' Building Management Systems and engineering infrastructure, while having the opportunity to grow your experience and technical knowledge alongside other skilled trades.

About the Role

As an Assistant Multi-Skilled Engineering Technician - BMS, you will support the maintenance and operation of engineering assets across the Harrods Knightsbridge estate. Working closely with experienced technicians and engineers, you will assist with planned preventative maintenance, reactive repairs and compliance activities across BMS, HVAC, electrical, mechanical and building services systems. This role offers an excellent opportunity to build your technical knowledge within a hands‑on environment while helping to ensure operational excellence, asset reliability and exceptional service standards.

Key responsibilities

• Supporting planned preventative maintenance (PPM) and reactive maintenance activities across BMS, HVAC, electrical, mechanical and general building services systems.
• Assisting with fault finding, repairs, equipment upgrades and commissioning activities to minimise downtime and optimise system performance.
• Maintaining accurate maintenance records and updating work activities within CAFM/CMMS systems.
• Supporting compliance and health & safety requirements, including permits-to-work, RAMS, risk assessments and statutory maintenance activities.
• Responding to operational incidents and emergencies, while working collaboratively with the wider Engineering and Facilities team to deliver continuous improvement initiatives.

About You

You will be passionate about engineering maintenance and building services, with a recognised engineering qualifications.

You will also be:

• Keen to develop your technical knowledge across BMS, HVAC and wider building systems.
• A proactive problem-solver who takes pride in delivering safe, high-quality work.
• Confident communicating and working collaboratively with colleagues and stakeholders.
• Adaptable, eager to learn and committed to building a long-term career within a multi-skilled engineering environment.
• A recognised Engineering qualification in an Electrical or Mechanical discipline (NVQ Level 2-3, City & Guilds, BTEC or equivalent), ideally supported by a completed apprenticeship.
• Experience of, or strong interest in, BMS, HVAC, electrical, mechanical or general building maintenance, together with familiarity using CAFM/CMMS systems.
• Relevant health & safety and technical certifications such as IOSH Working Safely, 18th Edition Wiring Regulations, Asbestos Awareness, F-Gas or equivalent qualifications (desirable).

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent Department: Facilities (Daniel Layfield)

As one of the world’s most prestigious brands, and a highly sought‑after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.

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